REPORTING ABSENCES AND CATCHING UP MISSED CLASSES

Each of our Annual membership tiers has a set number of classes that you are welcome to ‘catch up’ if you miss a session for any reason:

  • Bronze – 6 sessions per membership year
  • Silver – 10 sessions per membership year
  • Gold – 15 sessions per membership year

For full details, please see www.springfit.org/membership.

If you have a planned holiday, are feeling unwell, or nursing an injury, simply register your absence and use the Catch-up token to attend an alternative class from our schedule. The catch-up sessions displayed in the results will be sessions that have availability for that chosen session.

Please note that we may also offer catch-up sessions for unexpected closures beyond the planned closures detailed at www.springfit.org/calendar.

 

HOW IT WORKS:

Please register your absence 24 hours ahead of the class start time via your Member Hub.

Any absences with less than 24 hours’ notice will not be eligible to be caught up.

You can book a catch-up class right away or ‘save’ it for a future date.

Credits will expire three months from the date an absence is reported.

A minimum of 24 hours’ notice is required to book any catch-up classes.

Please note: At this time, it is not possible to cancel an absence notification.

Once you have booked via your Home Portal, you will appear on the register for the coaches to expect you.

Class availability will change week-to-week. Please check your Member Hub regularly for the latest spaces .

 

IF YOU DO NOT SEE THE REPLACEMENT CLASS YOU WOULD LIKE TO BOOK, PLEASE CONTACT US.

The system currently restricts classes to like-for-like (ie foundation gymnastics members are offered foundation gymnastics classes) – to do a catch-up class in a different discipline (ie trampolining), please contact the office, as a member of the team will need to book you in manually.

 

Conditions:

  • This offer only applies to enrolled members on automated monthly subscriptions with an active membership. 
  • Catch-up classes should be arranged for suitable classes to match the ability level of the gymnast (trampoline classes are mixed ability).
  • They are only eligible for regular sessions as detailed on our class schedule page (not school holiday sessions or pre-booked additional classes).
  • You can attend ANY suitable class that has spaces at any of our Clubs. 

PLEASE NOTE: We cannot offer attendance in classes that are currently FULL, as it would overload them and affect regular paid members.

  • Your catch-up class allocation resets upon renewal of your annual membership, which would be when you joined the Club.
  • A catch-up class cannot be exchanged for a refund at any time, and is not eligible for classes missed due to a Bank Holiday or other planned closures (see www.springfit.org/calendar).
  • Catch-up class availability is dependent upon spaces at each venue, so please register absences and check back regularly for any slots that may have come up.